Privacy Policy

Last Updated: January 2026

1. Introduction

Stilvardon Retail LP ("we," "us," "our," or the "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us.

Company Information:
Stilvardon Retail LP
VAT: 863104595 RT 0001
150 9 Ave SW, Calgary, AB T2P 3H9, Canada
Email: sales@stilvardon.shop
Phone: +1 403 266 1193

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address, and business information
• Account Information: Username, password, and account preferences when you create an account
• Transaction Information: Payment details, billing address, and purchase history
• Communication: Messages, inquiries, feedback, and customer service communications
• Retail Data: Inventory information, sales data, and business analytics shared with our services

2.2 Information Collected Automatically

When you access our website and services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Information: Pages visited, time spent on pages, links clicked, and navigation paths
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience
• Location Information: Approximate location based on IP address (not precise GPS tracking)

2.3 Third-Party Information

We may receive information about you from third parties, including:

• Payment processors and financial institutions
• Business partners and service providers
• Public databases and publicly available sources
• Social media platforms (if you connect your account)

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our services
• To process transactions and send transaction confirmations
• To respond to inquiries, comments, and customer service requests
• To send promotional communications (with your consent)
• To analyze usage patterns and improve user experience
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our agreements
• To conduct research, analytics, and business development
• To personalize your experience and deliver targeted content

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: You have explicitly consented to the processing
• Contract: Processing is necessary to perform our contract with you
• Legal Obligation: We are required to process the information by law
• Legitimate Interest: We have legitimate business interests in processing the information
• Vital Interests: Processing is necessary to protect vital interests

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our website and providing services, including hosting providers, payment processors, analytics providers, and customer support platforms. These providers are contractually obligated to use your information only as necessary to provide services to us.

5.2 Business Partners

We may share information with business partners, affiliates, and resellers who are involved in providing integrated services. Such sharing is conducted under data processing agreements.

5.3 Legal Requirements

We may disclose your information when required by law, including in response to subpoenas, court orders, or other legal processes. We may also disclose information to protect our rights, privacy, safety, or property, and that of our users and the public.

5.4 Business Transfers

If Stilvardon Retail LP is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.5 Aggregated and De-identified Data

We may share aggregated and de-identified information that cannot be used to identify you with third parties for research, marketing, analytics, and other purposes.

6. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encrypted storage of sensitive information
• Access controls and authentication mechanisms
• Regular security assessments and penetration testing
• Employee training and confidentiality agreements
• Incident response and data breach procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You assume responsibility for maintaining the secrecy of your passwords and account information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary depending on the context of the processing and our legal obligations:

• Account Information: Retained for the duration of your account and for 7 years after account closure for compliance purposes
• Transaction Records: Retained for 7 years for tax and legal compliance
• Marketing Communications: Retained until you unsubscribe
• Cookies and Tracking Data: Retained as specified in our Cookie Policy
• Complaint Records: Retained for 6 years

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

8.1 Canadian Residents

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent to processing
• Opt-out of marketing communications
• Request information about our collection and use practices

8.2 EU/EEA Residents (GDPR)

If you are located in the European Union, European Economic Area, or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request access to your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: You can request limitation of processing
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to processing of your data
• Right to Withdraw Consent: You can withdraw consent at any time
• Right to Lodge Complaints: You can file a complaint with your local data protection authority

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: sales@stilvardon.shop
Phone: +1 403 266 1193
Mailing Address: 150 9 Ave SW, Calgary, AB T2P 3H9, Canada

We will respond to your request within 30 days (or as required by applicable law). You may need to provide identification to verify your request. We will not charge a fee unless your request is manifestly unfounded or excessive.

9. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, understand usage patterns, and serve targeted advertisements. For detailed information about our cookie practices and how to manage your preferences, please refer to our Cookie Policy.

You can control cookie settings through your browser, but some features of our website may not function properly if cookies are disabled.

10. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

11. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete such information promptly and take steps to prevent further collection. If you believe we have collected information from a child, please contact us immediately at sales@stilvardon.shop.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not have the same data protection standards. When we transfer information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by the European Commission
• Your explicit consent to the transfer
• Adequacy decisions recognizing equivalent data protection

13. Marketing Communications

We may send you marketing communications about our products, services, and special offers. You can manage your marketing preferences by:

• Clicking the "unsubscribe" link in any email
• Updating your communication preferences in your account settings
• Contacting us directly at sales@stilvardon.shop

Please note that even if you opt out of marketing communications, we will continue to send you transactional and administrative messages necessary for the operation of our services.

14. Data Protection Officer

We have appointed a Data Protection Officer to oversee our privacy practices and ensure compliance with applicable regulations. If you have concerns about our privacy practices, you maycontact our Data Protection Officer at:

Email: sales@stilvardon.shop
Company: Stilvardon Retail LP
Address: 150 9 Ave SW, Calgary, AB T2P 3H9, Canada

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this document. Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Stilvardon Retail LP
150 9 Ave SW
Calgary, AB T2P 3H9
Canada

Email: sales@stilvardon.shop
Phone: +1 403 266 1193
VAT Number: 863104595 RT 0001

17. Additional Information for Residents of Specific Jurisdictions

17.1 Alberta and British Columbia

Residents of Alberta and British Columbia are protected under PIPEDA. You have the right to access, correct, and request deletion of your personal information. You may file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

17.2 California Residents (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to correct inaccurate information
• Right to opt-out of the sale or sharing of personal information
• Right to limit use and disclosure of sensitive personal information

To exercise these rights, contact us at sales@stilvardon.shop. We will not discriminate against you for exercising your privacy rights.

17.3 Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have rights under their respective privacy laws, including the right to access, correct, delete, and port your personal information, and the right to opt-out of targeted advertising and profiling.

18. Compliance and Accountability

Stilvardon Retail LP is committed to complying with all applicable privacy laws and regulations, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation in Canada
• General Data Protection Regulation (GDPR)
• State and federal privacy laws in the United States
• Other applicable data protection laws

We conduct regular privacy impact assessments and maintain comprehensive documentation of our processing activities. We work with privacy counsel to ensure ongoing compliance with evolving regulations.

19. Data Breach Notification

In the event of a data breach that compromises the security or confidentiality of your personal information, we will:

• Notify affected individuals without unreasonable delay
• Provide information about the nature of the breach and data involved
• Advise of measures taken to mitigate harm
• Notify relevant regulatory authorities as required by law

20. Glossary of Terms

Personal Information: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on personal information, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction.

Data Controller: The entity that determines the purposes and means of personal information processing (in this case, Stilvardon Retail LP).

Data Processor: An entity that processes personal information on behalf of the controller.

Data Subject: The individual to whom personal information relates.

Consent: Any freely given, specific, informed, and unambiguous indication of the data subject's wishes.

This Privacy Policy is effective as of January 2026 and was last updated in January 2026. Thank you for trusting Stilvardon Retail LP with your information.